Service and access
astral is a private network and a set of services: a secure connection, astral ID single sign-on and mail. For now access is by invitation only. We may decline to invite anyone without giving a reason.
An invitation is personal: it may not be passed on or sold.
Your account
- One account per person. Use an email address you check: important notices are sent to it.
- Keep your password, recovery codes and passkey devices safe, and turn on a second factor.
- Connection profiles are issued for your own devices. Do not give them to other people without our consent.
- If you think someone else has access to your account, end the unknown sessions, change your password and write to us.
Acceptable use
You may not use the astral services for:
- any activity that breaks applicable law;
- spam, bulk unsolicited email or messages;
- distributing malware, phishing or fraud;
- attacks, scanning, password guessing or other attempts at unauthorised access to other people's systems or to astral's infrastructure;
- violating other people's rights, including copyright and privacy, harassment or threats;
- excessive load that disrupts other users.
Abuse reports go to abuse@astralnet.io.
Resources and limits
The services run on shared servers. We may set limits on traffic, speed, number of devices and mailbox size so that there is enough for everyone. The limits that apply to you are shown in your account.
No warranty
We work to keep the services stable and show their state openly at status.astralnet.io. Still, the services are provided "as is": we do not guarantee uninterrupted or error-free operation or fitness for a particular purpose. Maintenance and outages can happen; we try to announce planned maintenance in advance.
Keep your own copies of important mail and data.
Liability
To the extent permitted by law, astral is not liable for indirect damages, lost profits or loss of data arising from the use of, or inability to use, the services. You are responsible for your actions when using the services and for making sure they do not break the law or these terms.
Suspension and closure
- You can delete your account at any time — in astral ID settings or by writing to privacy@astralnet.io.
- We may limit or suspend access if we have reason to believe these terms are broken, the account is compromised, or its use threatens the security of the service or of other people. Where possible we warn you first and explain why.
- For serious or repeated violations we may close the account.
- If we decide to discontinue the service, we will give at least 30 days' notice so that you can save your mail and data.
Paid plans
For now the services are provided by invitation, free of charge. When the subscription launches, its prices and payment terms will be published separately before launch and will apply together with these terms.
Changes to these terms
We may update these terms. A new version is published on this page with the date at the top; we will warn you by email in advance of significant changes. If you keep using the services after the changes take effect, you accept them.
Contact
General questions: hello@astralnet.io. Abuse reports: abuse@astralnet.io. Data and privacy: privacy@astralnet.io.